Last month there were approximately 75,000 interactions with 311. The city’s 311 monthly performance report shows May as having slightly more calls than June, but July 2021 as being the busiest month for 311, with about 80,000 interactions.
The top reason for calling 311 in June was for solid waste, with 17,868 calls. Transit, animal welfare and planning were the next top call reasons for the month. City residents can call 311, report an issue online, use the 311 app or use ABQ311 Alexa to ask a question, report a problem or request service for graffiti removal and large item pickup, among other requests.
Another way to report problems and track requests for service is through the seeclickfix.com website. According to the site, the Heritage Hills area has had a total of 227,209 all-time requests resolved. The site integrates the city’s 311 requests for service into a user-friendly website but also provides software management for other locations through CivicPlus, which advertises responsive citizen relationship management.
One of the resolved issues noted on the site occurred Monday, July 25, at 6101 Signal Ave. NE, just south of Tin Can Alley. A large swastika was graffitied on the front of blue metal dumpster, and at 8661 San Pedro, there was another call for service for a swastika graffitied on to the side of a dumpster. At 6120 Signal Ave. there was also graffiti on a stop sign which appears to be a Nazi SS symbol. All three requests for graffiti removal were resolved on Tuesday, July 26.
Further east on Ventura Street, there were multiple requests to fix potholes on July 23. By July 25, the requests had been resolved, according to the 311 Citizen Contact Center. Another nearby call for service was resolved the same day as the request. That call was for panhandlers at the intersection of Wyoming and Harper.
According to the request for service, “This is a very busy intersection and distracting drivers is an accident waiting to happen. Can the city, with the approval of the ACLU & federal judge allowing this distractive behavior by the unhoused based on 1st amendment shadows, move these persons to a safer location closer to the area they receive motel vouchers?” According to the 311 Citizen Contact Center, that request for service was received and resolved on Tuesday, July 26.
Issues in the area that have been acknowledged but not resolved include damage to a trash bin that was installed at Heritage Hills Park by a private citizen, damage to the South Domingo Baca Arroyo just east of Ventura, weed and litter complaints in Cherry Hills, and an abandoned vehicle in the Heritage Hills area. For more informatio,n call 311.